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Y. Stern, Jewelry Designs

Creating the Difference

Terms & Conditions

General
Y. Stern reserves the right to change the terms, conditions, and notices under which the the web site and online shop operate.
Shipping & Delivery
Policies regarding shipping and delivery are for North America only. Any other location will be dealt individualy.
Please allow 15-30 business days till delivery; if you need your goods sooner We will do our best to fulfill your request though it may involve additional cost.
Our shipping policy is very simple: shipping jewelry to North America is 10$ - flat rate, free shipping for orders over 1,000$. Shipping & handling fees to other locations and/or of especially heavy/sizable items will be discussed for each individually. We ship with Canada Post; you will receive your tracking number and be able to track your orders online.
Privacy & Security
Y. Stern regards your privacy and security as scared and will not sell or give out your e-mail or any contact information to a third party. Please add YStern.net to your list of "safe domains" or "safe e-mails" to make sure our e-mails will not be lost in your spam/junk mail folder. Our online shop uses the latest technology and supports the most advanced e-commerce security modes available, but temporarily we request that you do not provide credit card information over the web. If you wish you can provide your credit card information over the phone (+1 (647) 346-6797), or send money order/check.
Returns & Replacements
If you return the item without using it within 30 days from delivery - we will refund your order excluding shipping and handeling fees. We welcome your comments and feedback on our products to avoid this uncomfortable situation.
Ordering
Although you can order as a "Guest" - we recommend that you create and account and Log In: you will be able to track your orders more efficiently this way.
Payment, Pricing & Promotions
Prices on website are in US dollars and we accept Canadian Dollars too. Please contact us if you wish to pay with another currency and we will see if it is possible.
Viewing Orders
Click here to view your order.
Updating Account Information
Click here to update your account information. If you lost your password, please contact us and we will reset your password.